Spheres of Influence (Photo credit: Lorianne DiSabato)
To be a good manager you must, of course, know a lot. But that does not mean that you have to know everything about every single job and activity that comes within your sphere of influence.
The critical point for any manager is that you should have a good attitude towards your work and the people in your team. It is not procedures alone that create good results but the attitude of the people implementing those procedures.
As a leader you should be working to develop your people so that they have a good attitude towards their colleagues, their work and their clients. They should be striving all the time for standards of excellence that will make your company a by-word for a standard of service that is unsurpassable.
Encourage your people to do well, encourage them to learn, encourage them to study excellence, encourage curiosity, “how did they do that?” would be a great question for them to be asking all the time.
Nothing, on my experience is more rewarding than watching members of your team grow into themselves. This is a core philosophy of Neuro-Linguistic Programming.
