How to Manage a Crisis Step 3 – Create a Well-Formed Outcome

by David Ferrers

You have now finished your situation analysis and you know what the issues are. The next step is to decide what outcome will solve the crisis and allow your team to move on in a constructive way.

This is where your intuition can be of great help. Sometimes it will just take a giant leap and show you exactly where you should end up. But it does not always work, particularly if you have not trusted it in the past. If your intuition won’t come to your rescue you need to work on the answer to this question: “What will this situation look like when it is solved, no longer a crisis?”

Now here’s the trick to producing a well-formed outcome. You have to bear in mind that some of the people in your team will have thinking patterns that are visual, others will be feeling and still others will be auditory. Therefore, in order to communicate your outcome to all of them in a way that is meaningful to them you need to accommodate all their thinking patterns within your description of your desired outcome.

If our oil rig photographer was an NLP Practitioner he would probably come up with a well-formed outcome like this: “I see myself lying in an underground shelter feeling safe and secure even though my heart is pounding to the sound of the tornado passing overhead.”

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