by David Ferrers
The first of my Christmas week leadership quotes comes from what is to me a somewhat surprising source, Mahatma Gandhi, he said: “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of [...]
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by David Ferrers
The skill of accurate, complete and inspiring communication has to be one of the most prized leadership qualities of all. It is remarkable how few leaders take the trouble to ensure that all their communications incorporate the full set of: who, what, when, where, how and why into every single one of their communications. Yet [...]
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