Customer service

Outstanding Leaders Demonstrate That They Value People

by David Ferrers

For the last half century it has been the habit of businesses to react to financial constraints by cutting the payroll. This is because people are the easiest asset to dispose of when belts need to be tightened. Outstanding leaders understand that redundancies cause a ripple of insecurity throughout any organisation. People start to feel [...]

{ 0 comments }

Why Great Leaders Believe That The Customer is King

by David Ferrers

You can witness massive displays of a lack of leadership every time you try to obtain answers from the so-called Customer Service Departments at organisations like broadband suppliers, utility companies and retail banks. For these types of organisations customers always appear to be nothing more than an annoying irrelevance. This total lack of concern and [...]

{ 0 comments }